Silkforme.com realizes the key to success is customer satisfaction. Your satisfaction with our ties is guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt.

In the rare case you that you received a defective item you will have a product exchange, if still available, or you can choose another product of the same value (you will not charged for the shipping of the new product).

If you prefer, you will have a full refund of the purchase price (excluding shipping charges and gift wrapping costs).

To obtain a full refund or exchange, products must be returned in excellent condition and be safely packed. All returns must be shipped by a carrier who can track your delivery.

If in the event you have been shipped a defective item, we will of course replace it. Please email our Customer Care Department at info@silkforme.com indicating the reason of your full refund or exchange and your original order number.

Send the package and a detailed explanation of the reason for the return to us at:

Silkforme.com - Return 6221 Apache Street Springfield, VA 22150 USA