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F.A.Q.
1. How do I know your ties are what you say they are?
We guarantee the authenticity of every tie we sell, as well as its quality. All our ties are 100% pure silk made in Italy (in the Como silk district). We personally and carefully choose every tie for sale on silkforme.com from the most skilled Italian manufacturers.
Our ties are the best quality neckwear you can find worldwide and for this reason we have yet to receive complaints from our customers.
2. Can I return the ties if I don’t like them?
Of course. All ties are guaranteed for 30 days from the time of the delivery for defects in workmanship or if you just don’t like them. We only ask you not to get spaghetti sauce on them before sending them back! For more information about Returns, read our Policy, even if we are sure you will never need it.
3. What does Compare At mean?
The ‘Compare at’ feature means compare with retail value. The Retail Value is the retail price at which an item may, in the reasonable judgment of our experienced buyers, be sold on an everyday basis (i.e., excluding special promotions or sales) at retail stores, and may also be based on an estimate of customary retailer mark-ups for similar merchandise. You may wish to use retail value as a guide in your evaluation of our prices. Comparative prices may be used as an approximate guide as to what you would or could have paid elsewhere. You may want to make an exact comparison for yourself when you buy, especially for a major purchase, and we encourage you to do so. It is in your best interest - and ours - to compare our prices with the prices you would pay elsewhere.
4. How do I know my order went through?
After you place an order with Silkforme.com, you will receive two email messages: the first one is the order confirmation and the second one is the shipping notification.
The first message will confirm that we received your order. The second will let you know that your order has been shipped.
5. How can I track my order?
The shipping notification email message contains the name of the carrier handling your package and a tracking number. Once you receive this message, click on the link below or type the URL for Federal Express () or the United States Postal Service () into your browser. Follow the instructions, and type your tracking number in the correct field to get a status report on your order.
Please note that your tracking number may not be available until at least one business day after you receive your shipping notification message.
6. What if I lost a shipping notification email message?
If you lost or accidentally deleted or misplaced the order tracking number, please feel free to contact us at . We’ll make every effort to get you the information you need.
7. Do I have to pay custom duties?
No, we pay for you and you will not be charged extra for these costs.
8. I am from New York City. Do I have to pay sales tax for items shipped to me?
No. We have a presence only in the State of Virginia. Because we do not have a presence in any other State, we are not required to collect sales tax in all other States. We must collect sales tax only for items shipped to a Virginia address.
9. What forms of payment do you accept?
Silkforme accepts Visa, MasterCard and Discover. We do not accept any other forms of payment.
10. Is my credit card number safe?
Silkforme.com uses the Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and the financial institution conducting the transaction. This encryption makes doing business over the Internet as secure as making a purchase by telephone.
For any further information, read the .
11. How can I suggest an improvement on the Silkforme.com web site?
Simple write us at . Your feedback is always appreciated.
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